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Using social media to drive knowledge management

There was a lull in the action at SLA, and Phil mentioned how the folks running the conference have done a good job of incorporating plenty of sessions about social media into this year's show.

But from these sessions, Phil was seeing that many companies are using social media to simply supplement their knowledge libraries. For example, they have a blog or community forum where people can share their experiences and advice, but it's separate from the vetted data.

That got him going on the industry's new wave: how social media will soon be tightly integrated into knowledge management. Phil is careful to explain, however, that social media will not replace vetted data, but rather enhance it.

We grabbed our camera just before he dove into his philosophy.

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