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Last day to RSVP for Andornot's Calgary users group meeting

Just an FYI for anyone interested in learning more about the technical capabilities and features of DB/TextWorks, WebPublisher PRO, and Genie.

Today is the last day to RSVP to the Calgary users group meeting hosted by our partner, Andornot Consulting, over lunch on Wednesday, Oct. 1. It will be an interactive and informative event, so get in while you can!

See Andornot's invitation for more details and how to RSVP.

Enterprise content management meets Web 2.0 in KMWorld

We've told you about how R.V. Anderson Associates Limited (RVA) did a major "presto-chango" of its enterprise content management system using Presto.

Judith Lamont, Research Analyst and KMWorld Senior Writer, covered RVA's story today in the pub's online edition. She also stirs the pot surrounding the social knowledge networking trend, and contemplates its potential for the industry.

Social media gets single sign-on security

Last week we said we'd tell you about the security features of social knowledge networks, and today we start making good on our promise. Our first element: single sign-on.

Single sign-on (SSO) is a standard enterprise security method. It's a way to control access to a variety of software systems by using a single username/password combination.

When users enter the username and password, they are presented with a list of applications for which they are authorized to access by the sysem administrator. One of them is the organization's social knowledge network.

The benefits of SSO are numerous. But most importantly, it eliminates the need to remember and enter multiple usernames and passwords when switching to different applications in one computing session. And it better ensures usernames and passwords are strong, because users tend to pick guessable logins and use it for all of their applications.

These benefits are important because in a typical corporate or non-profit environment, there is a significant variety of software applications employees might access.

This includes order-entry systems, customer relationship management systems (CRM), intranets, product lifecycle management systems (PLM), business intelligence systems, human resources management systems, etc. The list goes on. SSOs provide centralized administrative control over all of these applications.

So when an organization deploys a social knowledge network across its system, it becomes protected by the same SSO, just like any other application. The social knowledge network employs the same single sign-on capabilities as your other enterprise applications.

However, this raises something of particular interest to me. In my experience working in the corporate world, the one set of applications I've used that typically does not fall under a company's single sign-on strategy is social networking tools. I'm talking about IM (Instant Messaging) apps, LinkedIn, and so forth. Why is this?

To me, the answer is people have long considered these tools to be outside the corporate or organizational environment, and therefore, it's not necessary to secure them with SSO. This belief is misplaced. People often use IM, for example, to communicate with their geographically dispersed colleagues.

While they are, in effect, using IM as a productivity tool to get their job done better and faster, they are using a different and less secure login than their corporate IT-certified SSO. But by protecting a social knowledge network using SSO, the social media technologies embedded in it gain the same enterprise security.

This ensures social interactions occurring through blogs, comments, ratings, tagging, and so forth, are kept well within the "four walls" of your organization, and are not subject to outside sniffing and penetration.

In this way, social knowledge networks form some of the best security for social media used in the enterprise.

Win an iPod for attending our webinar

Our webinar on Oct. 7 will be a great way to get the inside track on the knowledge management industry, learn how social media is changing it, and what it all means for your role as an information worker. But in case that's not motivation enough ;), you could also win a free iPod for attending.

KMWorld, who is hosting the webinar with us, gives away a free Apple iPod Nano every month to someone who registers and attends one of the pub's Web events. The next winner could be you!

iPod Fans also caught wind of the news. Thanks for posting!

UBC students spread word of Inmagic

The blogosphere is abuzz with news of Presto and our webinar.

The American Society for Information Science and Technology (ASIS&T) Student Chapter at the University of British Columbia (UBC) in Vancouver, Canada, recently mentioned the news on their blog.

This chapter is one of 56 ASIS&T chapters internationally. ASIS&T is a group of some 4,000 information professionals that work together to expand their knowledge and skill sets, and improve the tools and techniques we use to store, retrieve, analyze, manage, archive, and disseminate information.

Thanks to the students for the post!

Some ink on Knowledge Management News and Resources

Knowledge Management News and Resources featured Inmagic over the weekend in its regular round-up of industry news, tidbits, products, and the like. Thanks to blog editor Boris J├Ąger for mentioning us!

Work magic over lunch

While we're ramping up for our release of Presto, we certainly can't forget about our other knowledge management products, DB/TextWorks, WebPublisher PRO, and Genie.

Our partner, Andornot Consulting, is hosting a Calgary users group meeting over lunch on Wednesday, Oct. 1 to teach participants about some features and enhancements you can make to your Web interfaces using these programs.

Kathy Bryce and Denise Bonin will be leading the group. The lunch will be a great opportunity to get answers to technical questions and other queries about our products, and bounce challenges and stumbling blocks off of fellow users.

Lunch starts at noon and ends at 1:30 p.m. The group will gather at Talisman Energy Inc. in Calgary. If you plan on attending, please RSVP by Sept. 29.

Check out Andornot's invitation for more details and how to RSVP.

Finding new friends in library science

Blogger of the library sciences industry, Gerry McKiernan, recently featured Presto on his blog, Friends: Social Networking Sites for Engaged Library Services.

Thanks for the mention, Gerry!

Everything you want to know about social knowledge networks -- revealed

We're hosting a free webinar with KMWorld Magazine and The Gilbane Group on Oct. 7 that aims to answer all of your burning questions about social knowledge networks.

Dubbed "New Generation Knowledge Management: Social Knowledge Networks," the webinar will cover what social knowledge networks are, why they matter, and how they will change corporate libraries and the information professional's role in the enterprise.

We'll be issuing a press release next week announcing the webinar, but we wanted to give our blog readers a head's up so you can get first dibs at registration.

The webinar will include a presentation from our very own Phil Green and an analytical discussion from Leonor Ciarlone, Senior Analyst of The Gilbane Group. Moderating the event will be Andy Moore, Publisher of KMWorld.

Phil will discuss social knowledge networks, educate attendees on the differences between social networking and social knowledge, and demonstrate Presto. Ciarlone will cover how bold initiatives in knowledge management and social media are helping solve problems surrounding knowledge capture, IP retention, search and discovery, innovation development, and more.

You can register for the webinar here. Try to get in early, since space is limited. See you there!

Tell us your top social knowledge management needs

We've been getting many questions from our customers about how to develop their social knowledge networks, plan their social library strategies, and set forward-looking priorities to efficiently integrate the new platforms into their organizations.

But we know they are also many customers we haven't heard from yet. So we're providing customers a survey to tell us more about their social knowledge management needs.

What's missing from your workflow? What tools do you need to make your day go by smoother, to get work done more effectively, and to serve your organization better?

Our aim is to learn more about what types of organizations are using social knowledge in their infrastructures, and how it's working (or not) for them. We'll use the results to better help our customers create their social knowledge networks and strategies surrounding them.

After taking the survey, if you have ideas for making it better or want to provide other feedback, please feel free to comment here.

Our notion of "social security" in the enterprise

Every day we discuss "social in the enterprise," which is simply another way to refer to social knowledge networks, and how social media technologies can form the platform for knowledge management. But a common gut reaction among people -- me included -- is the perceived lack of security and control surrounding social knowledge networks.

We hear this from almost every prospect we talk to. This perception is probably created in part when we read stories about the security weaknesses in social media technologies.

For instance, Wired recently covered a story about how hackers developed a rogue Facebook application that unwitting users installed on their profiles. Once installed, the application could take down targeted Web sites without users knowing.

So one of our challenges is to crisply explain how our notion of social in the enterprise addresses the issues of security and control front and center.

At Inmagic, security is of the highest importance. We are not Facebook or MySpace. These are consumer-focused social media technologies that were not conceived nor designed with enterprise requirements in mind.

Presto was conceived from the start with enterprise needs in mind. While both Facebook and Presto aim to socialize people and information, they come at it from very different vantage points.

We are a serious vendor that deeply understands the problems associated with unfettered access and lack of security, and we provide Presto and all our solutions with that always in mind.

To demonstrate this, we're going to drill down into the security features baked into Presto. These measures create a secure social environment where information professionals can confidently access, store, manage, and share their organizations' knowledge.

We'll be posting these features over the coming days and weeks, so check back soon!

Internet Librarian conference booth, check

Good news on the Internet Librarian front. We've shipped our booth out to Monterey, Calif., where the 2008 conference will be held.

Needless to say, it's a crucial part of the exhibition and demos we'll be doing, so that's one load off my mind for now!

Information Today gives the 411 on social knowledge networks

Information Today covered our new social knowledge initiative in this month's issue. It provides a good overview of Presto, and how it helps companies build and use social knowledge networks. I invite everyone to grab a copy and check it out.

Once the article goes live on Information Today's Web site, we'll have the link here for you too.

Is social media suited for older generations?

I’m trying to wrap my head around what baby boomers think when companies like us shout "social media" at them. To no fault of their own, they are usually less familiar with these new technologies than younger generations.

Yet, we're trying to convince them to adopt social media and social knowledge networks into their business practices, and in some cases, revolve part or all of their business model around them. How can we be talking to them and addressing their needs?

How is social media supposed to help them be more effective communicators and mentor the younger workforce that will eventually take over their responsibilities when they retire? Or have we simply given up on their generation and replaced it with the glamorous and popular 18-34 market?

In short, Is social media suitable for and accessible to older generations who use technology and the Internet less often and differently than younger generations?

I can look at myself and mother as an example. I'm what the Pew Research Center refers to as a "technology omnivore," according to its Internet Typology Test. I'm a heavy user of information and communications technology.

I have a laptop, a cell phone, and an iPod. I access the Internet throughout the day, at home and work. I instant message and text message everyone I know. I had my first Web site over 10 years ago. I maintain a personal blog. I buy everything I can online. Even my Chipotle burrito.

So I can empathize with younger generations when I read about Gen Y’ers having difficulty communicating with baby boomers and the like, because older generations are typically not accustomed to IMing their friends and colleagues all day.

Instead, they tend to pick up the phone to talk instead of using it to text. They walk to their colleagues’ cubes to chat, instead of shooting them a short e-mail. As a result, many people who don’t communicate electronically consider us omnivores to be curt, detached, and standoffish.

On the other hand is my mother, a baby boomer. I'm comparing her experiences of using the Internet with the social media technologies we're integrating into our products. And I'm asking myself, Are these technologies accessible to her, and a wide variety of the population, not just omnivores like me?

I'm finding the answer to be yes. Even if you're thinking right now, "I don't use Facebook," or "The Internet scares me," you probably use social media every day. You just might not realize it.

Think about the last major purchasing decision you made. Maybe it was a car. A new washer and dryer. Or maybe you or a loved one has recently started a new medication. How do you find out about it?

How do you learn what's going on in the world? Find new books? If you travel, how do you plan your vacation or get tourist info? Who do you ask?

You might turn to friends and family for advice, something that will never go out of style. Even if you're an omnivore, you still probably ask your friends what they do in these situations -- except you might do it over IM.

And you also probably hit the Web. It seems like eons ago that introduced comments and ratings. This method of sharing information spread like wildfire. Today, if a retailer doesn't have a Web site with comments and ratings for its products, you probably don't use it.

Even my mom, who talks back to her GPS and feels guilty for not obeying its driving instructions, looks for new movies to rent on Netflix. She goes to her local news station's Web site regularly to get more in-depth info on a story she saw on TV, just like me.

When she hears about some major health issue or medication, she looks it up in a search engine and gets advice from other patients who share their experiences on public forums.

This type of information sharing is not new. It's as old as the human race, and even the technology we're using to access it now has been around for years. We’re just applying it in new ways to accommodate organizations' infrastructures.

So is this type of social media accessible to all generations and types of technology users? Yes. Will it improve communication? Definitely. It already has.


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