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Successful KM goes beyond technology

Managing intellectual property is an ongoing challenge for many organizations. One reason is that senior employees retire, and so can their personal expertise and knowledge. Another is the tendency for some employees to not adhere to knowledge management policies and procedures.

So then, "how do you capture, catalog, update, distribute, and otherwise collaborate on knowledge (i.e., IP) when it ranges from expertise to trademarks?" asks Kevin O'Marah in his recent article on ZDNet.

I think the right technology is part of the answer. But technology cannot do it alone. Successful IP management requires internal best practice adherence, management ownership/sponsorship, metric tracking/reporting, etc. More thoughts on this in my comment on the article. Thanks for posting it Kevin!

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