Here are few takeaways I found interesting:
- People produce knowledge, not process or technology; as ‘knowledge workers,’ they do this by applying context to raw information; metadata (via tagging) continues to be a primary means
- Due to the flood of electronic content, the workload of knowledge workers is ever increasing
- Social media is unlocking many doors to knowledge worker collaboration, but proliferation of niche SM tools remains a challenge; vendors are making headway as they work toward the needed integration, a key factor in Enterprise 2.0 enablement
- Learning and innovation share common threads (discovery, visualization, vetting of alternative solutions), prompting the question: Are ‘learning’ and ‘innovation’ really the same thing? Or perhaps driven from the same cognitive skill base?