Posted by Mike Cassettari at Tuesday, October 13, 2009
Inmagic is welcoming independent consultant Chris Brown to the team, and we wanted to introduce you to him and give you an early look into his perspectives and strategies surrounding CM and KM. Janelle and Chris caught up last week for an Info Pro-file podcast, and hit the basics, as well as the nitty gritty industry questions.
Listen in to learn about Chris's professional background in content management and the technology surrounding it. He'll be providing his industry viewpoints and drawing from his consulting experience to help shape the future of Presto.
Chris and Janelle talk about employee turnover and knowledge retention in the industry -- something many employers should be concerned about now that the economy is showing signs of turning the corner and companies are coming off their hiring freezes. Chris believes there's a big play for new knowledge management technologies, which have a major advantage over portals. He talks about how portals are primarily gateways to information, and fall short of helping retain knowledge in an organization.
But more important, however, is how these KM technologies are used. Pretty interfaces might look nice, but the key to unlocking their potential is to use them in ways that provide context to content.
"Having one storage area that people can access doesn't solve the problem," Chris says. "Because their problem is contextualized access to this information."
He shares some signature pieces of advice he provides to organizations, including not to focus on the KM technology as much as the human factor. That is, thinking about how knowledge assets will actually be used, and how they can help employees collaborate and be more efficient and productive.
The conversation also turns personal, and Janelle learns what Chris likes to read, who his favorite old Hollywood stars are, and why he loves to travel.