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What has the billions spent on ECM and enterprise search accomplished?

John Mancini, President of AIIM, pulled out these stats on ECM, ERM, and E2.0 from the organization's variety of market intelligence reports. They got me thinking two things: 1.) we've come a long way, baby; and 2.) we've got a ways to go. Assuming these stats are accurate, what has all the billions spent on ECM, enterprise search, and the like, accomplished?
31% of organizations have 20 or more content repositories that could usefully be linked, with email as the highest priority content.
The Internet brought with it a love of data, information, knowledge, and everything in between. There was just so much of it, and the proverbial Magic 8 ball (Google-like search) made it easier than ever to find information. Boy, those were the days ...

Well, the honeymoon is over and we are no longer satisfied with irrelevant search results or mountains of information spread across multiple silos. We want more. Like less time spent looking for information that may reside in a document or with an individual.
As well as manually filing inbound paper documents, 40% admit to routinely printing newly generated office documents and emails for the purpose of filing them as paper records.
It seems to me that for the past 10 to 15 years we've all been creating more silos and ultimately compounding the end-user access and productivity problem. Billions of dollars have been invested in ECM and enterprise search, and we're slowly coming to the realization that just because you have content and data, doesn't mean you have knowledge and collaboration. (This also illustrates our "physically captured but logically lost" theory.)
In 36% of large organizations, IT is managing the SharePoint roll out with no input from the Records Management Department. A further 14% admit that no one is in charge and it's completely out-of-control.
So while we might have a long way to go before we see stats like, "98% of organizations link silos and utilize social technologies to improve collaboration," we might not be so far off as we think. Sometimes recognizing the problem is half the battle.
Over half of organizations consider Enterprise 2.0 to be "important" or "very important" to their business goals and success. Only 25% are actually doing anything about it, but this is up from 13% in 2008. Knowledge-sharing, collaboration and responsiveness are considered the biggest drivers. Lack of understanding, corporate culture and cost are the biggest impediments.
And as social media becomes a natural part of daily lives (get coffee, feed the dog, check social networking sites, empty the dishwasher, etc.) we'll see more socialization in our business worlds.
47% of 18-30s and 31% of over 45's expect to use the same type of networking tools with business colleagues as with friends and family.
Social knowledge management within the enterprise might just be the nirvana that's been culminating all these years. No more silos? Access to subject-matter experts within an organization? Enhanced knowledge retention? Increased competitive advantage? Faster innovation cycles? Improved end-user and organizational productivity via socialized content? Improved workflow? Improved organizational effectiveness? Sounds like some good stats-in-the-making to me.

2 comments:

Peter Smee said...

Great information Mike. As soon as adoptors realise their returns on investments, we will see a greater uptake of SKM and the benefits therein. Sceptisism is commonplace and realised returns on SKM requires participation and patience. Peter Smee, Trimagic Australia.

Mike Cassettari said...

Thanks, Peter. I agree, proof of ROI is a great adoption influencer. I appreciate the feedback.

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