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Cindy Sullivan on why she deployed a social library at Fidelity Investments

Cindy Sullivan has been on the front lines of managing research and information at global financial services organizations for several years. And she shared a slice of her experiences, lessons learned, and advice when we interviewed her for an Info Pro-file podcast last Friday.



Cindy ran the Fidelity Center for Applied Technology Library at Fidelity Investments for nine years. During her time there, she developed a 21st-century library that included many social and collaborative features, such as RSS feeds for updating research, tag clouds for identifying information, and other multimedia tools. At the end of the first year of running the library, Fidelity found a 400 percent increase in the library's usage.

Cindy is now consulting and holding workshops. Her company, CSullivan Strategic Information Management, focuses on strategic planning for libraries and knowledge services organizations in the financial and investment management spaces.

In our podcast, we talked about Fidelity's 21st-century library, what she's working on today, why she thinks companies are struggling to get their arms around Enterprise 2.0, and whether SharePoint is all it's cracked up to be.

But our podcast won't be the last you'll hear from Cindy. She's presenting at SLA 2010 this Saturday at 8 a.m. on some of the topics we touched upon in our interview. Her interactive session, "Developing an Effective Strategic Plan for Your Library," will cover the 11 crucial elements to a successful plan. If you're going to SLA, I'd recommend joining Cindy.

Meanwhile, lend your ears to our podcast, and let us know what questions you have for Cindy in the comments.

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