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The bridge to connect knowledge and workers

If your company is like most, you have multiple systems and tools to capture, store, find, and share enterprise knowledge. Just to name a few ...
  • E-mail
  • Shared network drives
  • Cloud-based document repositories (e.g., Google Docs, Zoho Docs, etc.)
  • Websites
  • Blogs and microblogs (e.g., Wordpress, Yammer, etc.)
  • Wikis
  • Content management systems (CMS)
  • Document management systems (DMS)
  • Digital asset management systems (DAMS)
  • Corporate library management systems (LMS)
  • Knowledge management systems (KM)
  • Enterprise message boards
  • Enterprise search engines
  • Enterprise portals
  • Enterprise content management (ECM) systems (e.g., Microsoft SharePoint)
  • Enterprise social networking (ESN)
How many of these technologies do you use? But you're probably still struggling to find, organize, and distribute knowledge to the right people at right time. Each system is resulting in an information silo that makes it difficult to manage and share intellectual property with your team and organization. What you have is a disconnect, or gap, between knowledge and your organization's workers.

I contributed a guest article to eWeek recently about this challenge. It's what we at Inmagic call the "information access gap," which you can see illustrated below.

In my article I explain the business realities behind this diagram, and discuss the latest knowledge management thinking to bridge the information access gap and break down the information silos that reduce productivity and efficiency. Flip over to eWeek to give it a read, and let me know what you think. Does this problem sound familiar? How are you trying to bridge the divide between knowledge and your organization's workers?

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